Privacy Statement

Who we are:

Pub Innsite is operates from Mill Field Farm, Heatley, Abbots Bromley, Nr Rugeley, Staffs WS15 3EW, United Kingdom – formerly Heatley Hall Farm. We’re a specialist Chartered Surveyors regulated by RICS dealing with professional and agency work associated with pubs.

We operate with integrity within the requirements of the General Data Protection Regulations 2018 and other electronic marketing legislation. We work within the principles of fair data processing, namely:

  • Using information in a way that people would reasonably expect. 
  • Thinking about the impact of our processing. 
  • Being transparent and ensuring that people know how we’ll use their information.

This statement (together with our Terms and Conditions), as may be amended from time to time by updates on this page, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, as data controller and a data processor. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. What This Privacy Statement Covers 

This statement covers how we treat any personal information that we collect and receive either from our website or as part of our broader operating processes. 

We do not sell or pass on any personal information about our clients or prospects and we only use any information shared with us for running and improving our services and in that capacity operate as a data controller and, in the extent that we process the data, as a data processor. 

This statement tells you what information we collect, the steps we take to protect and secure it, how we use and share information, and finally, how you can contact us with questions or concerns. 

2. Information We Collect 

(a) Personal Information. We collect personal information (e.g., name, email address, phone number, etc.) when you: 

  • Send us an enquiry through our website 
  • Email us 
  • Work with us as a customer, supplier or employee

We also maintain a simple prospect database justified under a Legitimate Interest assessment where we collate names and contact details of B2B decision makers who are known buyers of our type of service. 

(b) Other User Information. When you access and use our services, we may collect additional contextual information about your company as well as your design and aesthetics preferences. We do not link this additional data to any other information we collect about you and do not undertake any profiling activity from this type of data. 

(c) Billing Information. If you contract us we will require your billing information in order to process the transaction. Billing information includes your name, address, telephone number, bank details and other information necessary to process the transaction. 
We do not use, collate or store credit card numbers. 

(d) IP Addresses and Cookies. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website; we will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: .

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. You may refuse to accept cookies by activating this setting on your browser, however, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We use this information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner to you and to your computer 
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. 
  • To allow you to participate in interactive features of our service, when you choose to do so. 
  • To cross reference information you have supplied with information supplied by our client for purposes of verifying whether you are an authorised user. 
  • To notify you about changes to our service.

We may also contact you by email, post or telephone. Please note that where you have provided sensitive data to us, we shall only use your sensitive data for the purpose for which the data was provided to us.

If you do not want us to use your data in this way, or wish to withdraw your consent for use of the data, you can do so by contacting us via telephone on 01889500116 or email at
Please note that at the time you contact us, it may be the case that we no longer process, hold or store your personal information/data as data processor, in which case we would advise you of this and the need to contact the data controller.

Disclosure of this information

We may disclose your personal information to third parties:

  • If Pub Innsite or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets. 
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our clients, customers or others. 
  • Our site may, from time to time, contain links to and from the websites of our partner networks, clients, affiliates or other external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these privacy policies. Before you submit any personal data to our site, you may want to check the policies of our client, for whom we are collecting the data, and whom for your purposes is the data controller. In the absence of any details being listed on our site, you may contact us at or on the details provided below. 

3. Information Use, Legal Basis, Sharing, Disclosure, and Retention 

(a) Use and Legal Basis. 

Sales and Service Delivery. Pub Innsite uses personal data for developing and issuing proposals and for providing its products and services – and justifies this under the legal basis of “Contract”. 

Marketing Emails. Pub Innsite uses personal data to contact prospective B2B clients with information about our services. We justify this through a “Legitimate Interests” assessment and offer opt-out functionality for those no longer wishing to hear from us in this way. 

Administrative and Legal. We also process small amounts of employee and subcontractor data under the legal basis of “Contract” and, if in the Vital Interests of the data subject, or with specific consent, or to comply with Employment or Health and Safety or any other Legal requirement. 

(b) Sharing. Pub Innsite does not share, sell, rent or trade personal information with any third parties for marketing or promotional purposes. It will only share limited data with suppliers where required operationally. 

It also reserves the right to share data with relevant authorities if compelled to do so to comply with legal obligations – eg Money Laundering Act etc. 

(c) Disclosure. Pub Innsite may disclose personal information under the following circumstances: 

  • In certain situations, we may disclose personal data in response to lawful requests by public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information as required by law, such as to respond to court orders, or similar legal processes, to establish or exercise our legal rights or, defend against legal claims, or if in our judgment in such circumstances disclosure is required or appropriate. 
  • If we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise required by law. 

(d) Retention. We will retain existing customer information for as long as a customer account is active with us or as needed to provide our services – and where required to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain all prospective customer data ongoingly until any such time that we receive a request to opt-out. 

4. Confidentiality and Security

We use physical, electronic, and procedural safeguards to protect personal information. Where such a breach could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage we will notify the ICO. Where a breach is likely to result in a high risk to the rights and freedoms of individual data subjects, we will also notify those concerned directly and at the earliest practical opportunity. We shall then fully investigate a data breach and implement corrective action to prevent recurrence. 

By using our services or providing personal information to us, you are consenting to Pub Innsite communicating with you electronically regarding security, privacy, and administrative issues related to your use of our services. We may post a notice on our website if a security breach occurs. In these circumstances, we may also send an email to you at the email address you have provided to us. 

Data transmissions over the Internet are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems.

5. Right to Be Informed 

We strive to ensure that all those engaging with us are informed of our arrangements for processing personal data through this Privacy Statement which is linked to from our email signatures and website home page. 

6. Right of Access 

We will respond to data requests within 1 month and will only charge for requests that are manifestly unfounded or excessive. If we have grounds to refuse a request we will inform the data subject and make them aware of their right to complain to the ICO or to seek civil action – again within 1 month of receiving the request 

7. Right to Rectification 

For personal data obtained directly from a data subject under the legal basis of consent – and obtained indirectly from a data subject under the legal basis of legitimate interest – we will correct any inaccuracies in a data subject’s personal data upon receipt of a request. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to correct the data upon request but may not be able to do so if changing the data may conflict with our legal obligations or disadvantage us in a future legal action. In cases where we cannot rectify the data for these reasons we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action save where we are statutorily required not to eg Money Laundering. 

8. Right to Erasure 

For personal data obtained directly from a data subject under the legal basis of consent – and obtained indirectly from a data subject under the legal basis of legitimate interest – we will erase a data subject’s personal data upon receipt of a request / opt-out notification. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to erase data upon request but will not be able to do so if holding the data is necessary to fulfil our legal obligations or may be necessary as evidence in a future legal action involving us. In cases where we cannot erase the data for these reasons we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action 

9. Right to Restrict Processing 

For personal data obtained directly from a data subject under the legal basis of consent – and obtained indirectly from a data subject under the legal basis of legitimate interest – we will restrict the processing of a data subject’s personal data upon receipt of a request / opt-out notification. For personal data held under the legal basis of “Contract” or “Vital Interests” or “Legal Obligations” we will endeavour to facilitate the requested restriction upon request but will not be able to do so if restricting the processing of the data prevents us from fulfilling our legal obligations or the current processing of the data may be necessary as evidence in a future legal action involving us. In cases where we cannot restrict the processing of the data for these reasons we shall inform the data subject and make them aware of their right to complain to the ICO or to seek civil action 

10. Right to Data Portability 

For personal data obtained directly from a data subject under the legal basis of consent – we shall provide, upon receiving a request, the data that we hold in a standard, widely accessible format 

11. Right to Object 

For personal data obtained directly from a data subject under the legal basis of consent – and obtained indirectly from a data subject under the legal basis of legitimate interest – we will cease to process a data subject’s personal data upon receipt of a request / opt-out notification 

12. Changes to this Privacy Statement 

Pub Innsite reserves the right to revise, modify, or update this statement at any time. We will notify you via email about material changes in the way we treat personal data or by placing a prominent notice on this website.

7. Contacting Pub Innsite
If you have a privacy concern regarding Pub Innsite or this statement, you may contact us via  

Terms & Conditions

By entering this site or using Pub Innsite’s advice or information you agree to our terms and conditions.

Pub Innsite Ltd is a Specialist Introduction License Leisure Estate Agency and Consultancy. Pub Innsite Ltd abides by the rules, guidelines and regulations laid down by the RICS, details of which can be found at its website  

This Website provides access links to other websites, and Pub Innsite does not take responsibility of the content for such websites nor for any virus contracted as a result of visiting this Website or any other website nor for their own privacy statement.

The contents of this Website does not constitute professional advice.

No warranties, whether express or implied, are given in relation to its contents. We expressly disclaim all representations and warranties of any kind arising in or in relation to this Website or the information posted on the Website.

Anyone accessing this Website or any part of it agrees and consents to Pub Innsite collecting and recording, in accordance with the privacy policy of Pub Innsite, personally identifying information concerning them and tracing by electronic means and monitoring their use of this Website (including the use of permanent or session cookies, GIFS and other facilities available to its electronic communications network of which this Website forms a part) in order to store information, or gain access to information stored, in the terminal equipment of such person by which they access this Website. For further information please see the Privacy Policy.

None of the statements contained in the Website are to be relied upon as statements or representations of fact and any intending purchaser or vendor must satisfy himself, as to the correctness of each of the statements contained in the website.

Because of the constantly changing nature of the leisure license business, no representation or warranty is given that the statements made on this Website are accurate complete or current. Liability for losses arising from any reliance on information contained on the Website is disclaimed.

Any barrelage or other statistical information provided on this website or by way of any other medium cannot be guaranteed as of their completeness or accuracy and accordingly, Pub Innsite shall not be liable for any loss, damage, costs, expenses or other claims for compensation arising from inaccuracies or omission in such accounts/financial statements/information.

Where a User has ticked the box to indicate that they agree to Pub Innsite and other companies transmitting to them, or instigating the transmission to them, using the contact details that the User has registered with this Website, unsolicited (but for this consent) communications for the purpose of direct marketing by means of electronic mail (which expression is as defined in the Regulations and includes e-mail and SMS text messaging), Pub Innsite may until such consent is revoked bring to the User’s attention the Company’s products and services and other products and services of third parties that they believe may be of interest to the User by such means of communication. The User is referred to the Privacy Policy as to his/her/their right to refuse hereafter (free of charge) to the use of their contact details by Pub Innsite for such direct marketing purposes.

That the information disclosed to you on the Pub Innsite Website is not in the public domain and is to be kept confidential by you and shall not without the prior consent be passed on in any form (whether electronic, written or verbal) to any other person, other than to the User's direct employees who thereby agree to, and become bound by, the same obligations of confidentiality.

Pub Innsite reserves the right without notice (save any notice mentioned below or a notice expressly required to be given under the current version from time to time of these Terms and Conditions) to:-

1 amend these Terms and Conditions at any time by posting on this Website amended provisions; and

2 alter the arrangements for access to the Database/ Website; and/or

3 change the content, presentation and/or facilities of the Database or of this Website; and/or

4 discontinue the Website.

Any change to the current Terms and Conditions will take effect immediately after amended provisions are posted on the Website and any other change aforesaid shall take effect on the date prescribed by any of the following:-

1 a notice posted on the Website; or

2 an amendment to the Terms and Conditions as aforesaid; or

3 by email sent to a User.

4 The material on this Website, are copyright and may not be copied, distributed, published, licensed or reproduced in any way without the express written consent of Pub Innsite, who also reserve all intellectual property rights (including trade marks, both registered and unregistered) attaching to their name and to their domain names.

5 This Website is owned and controlled by Pub Innsite in the UK. Users of this Website from other locations are responsible for compliance with local laws applicable to those locations. These Terms and Conditions shall be governed by and construed in accordance with English law without giving effect to any principles of conflicts of law.

6 Any valuations provided by Pub Innsite are for marketing purposes only and are provided for no other purpose.

7 Any valuations are dependent on the information provided by the vendor, Pub Innsite does not warrant any figures used in such valuations and uses any figures provided in good faith. Purchasers are advised to complete their own due diligence regarding information provided by vendors to Pub Innsite Ltd. Any advice or information provided by Pub Innsite is provided in good faith, much information is a point of view based on experience and should not be relied upon as absolute fact nor to base financial decisions upon.

8 Pub Innsite do not accept any liability for losses of any kind attributed to information provided in any medium by Pub Innsite.

9 Where appropriate all parties must comply with the directions of the Estate Agency Act, Property Misdiscriptions Act and any other statute in force regarding the sale of property.

10 Any pictures provided by Pub Innsite are not to be relied upon, assumptions regarding fixtures and fittings in pictures should not be made and full due diligence must be carried out by the purchaser. Pub Innsite does not guarantee to sell any property nor is Pub Innsite under any obligation to market a pub.

11 Where Pub Innsite markets a property on an introduction basis, there is no contractual link between the vendor and Pub Innsite, and the vendor understands that there is a contractual relationship only between the purchaser and Pub Innsite.

12 Vendors are aware that whilst Pub Innsite provides a view on value for “off market” marketing purposes that this may not necessarily the best price achievable using open market methods.

13 If you do not agree for your Personal Data to be used for the purposes detailed you should NOT use this website or request to be opted out as detailed in the privacy statement above

14 Use of this Website is strictly subject to the acceptance of these Terms and Conditions of use.